Alerts that reach the right person
Send each check to a notification group, let rosters decide who's on duty, and pick channels by urgency. An outage that needs someone now gets a phone call, and everyone else gets a chat message.
Notification groups
Group the people who look after each system, and add those groups to checks. The billing team hears about the billing job, and the platform team hears about the API.
Rosters and schedules
Set who’s on duty by day and hour. Each person manages their own notification preferences.
Channels by urgency
| When | Channel |
|---|---|
| An outage needs someone now | Phone call (SMS coming soon), or your PagerDuty or Jira Service Management on-call |
| The team should know | Slack, Microsoft Teams or Discord |
| For the record | Email, plus a weekly summary every Wednesday |
| Someone should follow up | A Jira ticket |
| Anything else | A webhook or Zapier |
Fewer false alarms
- Degraded before failing. Set how many probe regions must fail before a check is degraded and before it’s failing, so one bad network path doesn’t page anyone.
- Probe-region health. If one of our regions is unhealthy, we hold back alerts from it.
- Recovery messages. The same people hear when it’s fixed.
Already using PagerDuty or Jira Service Management?
Running large rotations with multi-level escalation policies? Keep your incident management tool. On Team and Business, Pingstack sends each incident to PagerDuty or Jira Service Management as one alert that updates as the check changes and resolves when it recovers, at the severity or priority you choose. Teams moving off Opsgenie can use the Jira Service Management integration.
Common questions
How do call credits work?
Each call uses 1 credit, in the US, Canada and UK. Paid plans include credits each month: 50 on Pro, 250 on Team and 600 on Business, and they reset on the 1st. Extra credits cost $10 for 100, bought in Billing on any paid plan. Credits you buy roll over until you use them, and we only use them after the month's included credits run out.
Which countries can receive calls?
The US, Canada and UK. See phone call countries. SMS is coming soon.
Can different people be on call on different days?
Yes. A roster sets who's on duty by day and hour, and the notification group follows it.
What happens if one of your probe regions has problems?
We watch the health of our own probe regions. If one is unhealthy, we hold back alerts that come from it, so you don't get paged for our problem.
